Privacy Policy

Last Updated: 27th November 2025

PCOD House (“we”, “our”, “us”) operates under Resilix Pharma Pvt. Ltd. and is committed to protecting your privacy and maintaining the confidentiality of your personal and medical information.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you:
• Visit our website
• Book online consultations
• Purchase nutraceutical products
• Interact with our educational content or social platforms

By using our services, you consent to this Privacy Policy.

1. Information We Collect

We collect only the information necessary to provide safe and effective women’s healthcare.

a) Personal Information
• Name
• Age & Date of Birth
• Contact number
• Email address
• Address (for product delivery)

b) Medical Information

Collected during consultation or through forms:
• Medical history
• Symptoms
• Test reports
• Menstrual details
• Medications
• Allergies
• Pregnancy & fertility history
• Lifestyle details (if shared)

c) Payment Information
• Payment mode
• Transaction ID
• Billing details
(We DO NOT store card numbers, UPI PINs, CVV, or banking passwords.)

d) Website & Technical Information
• IP address
• Device information
• Browser type
• Cookies (for better site performance)

2. How We Use Your Information

We use your personal and medical data only for providing our services:

a) To Provide Medical Care
• To assess your symptoms
• To give accurate medical advice
• To prescribe treatments
• To review reports
• To maintain your digital consultation record

b) To Deliver Products
• Process orders
• Ship nutraceutical products
• Handle returns, replacements, or support

c) For Communication
• Send consultation updates
• Payment confirmations
• Order tracking
• Health reminders or instructions

d) To Improve User Experience
• Enhance site performance
• Prevent fraud
• Improve customer service
• Analytics (non-personal)

3. How We Protect Your Data

We maintain strict safeguards because this is a women’s health platform.

End-to-end encrypted data

Access only to authorized medical staff

Secure servers & firewalls

Encrypted payment gateways

Confidentiality policies for all employees

Your data is NEVER sold, rented, or misused.

4. Sharing of Information

We do NOT share your personal or medical data with anyone except:

a) With Your Consent

If you request prescriptions, lab referrals, or specialist referral.

b) Service Providers

Only when required:
• Payment gateways
• Delivery partners
• Cloud hosting providers
• Customer support tools

(They access only minimum necessary information.)

c) Legal Requirements

If required by:
• Court order
• Government authority
• Medical emergency involving risk to life
We will comply as per law.

We NEVER share medical details for marketing or advertising.

5. Cookies & Tracking

We use cookies to:
• Improve website speed
• Save your preferences
• Analyze performance

You can disable cookies anytime from your browser.

6. Your Rights

You have full control over your personal data.

You may:
• Request a copy of your data
• Update incorrect information
• Delete your account (not applicable for mandatory medical records)
• Opt-out of marketing messages
• Withdraw consent
• Request data transfer (if needed)

Medical records may be preserved as per medico-legal guidelines.

7. Children’s Privacy

PCOD House does not knowingly collect data from children under 18.
Consultations for minors must be accompanied by a parent/guardian.

8. Medical Records & Confidentiality

Your medical data is stored securely and is accessible only to:
• The consulting gynaecologist (Dr. Bhargavi)
• Authorized clinical staff (if needed)

We follow strict confidentiality protocols:
• No third-party access
• No sharing without permission
• No posting online or marketing use
• No selling of data

9. Data Retention

We retain your information only as long as required:
• Medical records: as per Indian medico-legal guidelines
• Transaction records: as per tax and audit laws
• User accounts: until you request deletion

10. Third-Party Websites

If you click on external links, we are not responsible for:
• Their privacy policies
• Their data security
• Their content

Please check their policies separately.

11. Changes to This Policy

We may update this Privacy Policy to improve patient safety and legal compliance.
Updates will be posted on the website.
Continued use means you accept the revised Policy.

12. Contact Information