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PCOD House | Natural PCOS Care, Hormonal Balance & Wellness for Women

Refunds and Cancellation Policy

At PCOD House, we aim to provide high-quality support, products, and guidance to help women manage their PCOD journey with confidence. To ensure a transparent and smooth experience, please read our Returns, Refund, and Cancellation policy below.

1. Refund & Cancellation for Consultations

1.1 Consultation Bookings

Once a consultation slot is booked and payment is completed, it is considered confirmed.

1.2 Rescheduling

You may reschedule your consultation up to 12 hours before the appointment at no additional cost.
Rescheduling requests made within 12 hours of the appointment may not be guaranteed.

1.3 Cancellation by the Client

  • Consultation fees are non-refundable once the booking is made.
  • If you are unable to attend, you may request rescheduling (subject to availability).

1.4 Cancellation by PCOD House

In the rare event that PCOD House or the consulting doctor needs to cancel or postpone your appointment, you will receive either:

  • A free rescheduled appointment, or
  • A full refund (processed within 5–7 working days)

2. Returns & Refunds for Physical Products

2.1 Eligible Returns

For hygiene and safety reasons, health and wellness products cannot be returned once opened.
A product is eligible for return only if:

  • You received a damaged product
  • You received an incorrect product
  • The package arrived in a tampered condition

You must raise the request within 24 hours of delivery with a clear video as proof.

2.2 Non-Eligible Returns

The following are not eligible for return or refund:

  • Opened or used products
  • Products damaged due to improper handling by the customer
  • Packages without original packing
  • Returns requested after 24 hours of delivery

2.3 Refund Processing

If approved, refunds for product-related issues will be processed within 5–7 working days to the original payment method.

3. Payment Disputes or Failed Transactions

If a payment fails but the amount is deducted from your account:

  • Please contact us with transaction details
  • We will coordinate with the payment gateway
  • Refunds for failed transactions will typically reflect within 5–7 working days

4. Contact for Refund/Return Requests

For any cancellation, return, or refund queries, please contact:

Email: [email protected]
Phone: +91 8019824848
Response Time: Within 24 hours

5. Policy Updates

PCOD House reserves the right to modify this policy at any time to ensure clarity, safety, and compliance with health standards. Updated policies will be reflected on this page.